Refund and Returns Policy

Overview

We want you to be happy with your order. Because we sell food products (seasonings, rubs, and related items) alongside digital products, our returns policy is split into two parts below. If anything arrives damaged, faulty, or incorrect, please contact us first before sending anything back — we’ll sort it out directly rather than you needing to post items back at your own cost.

Your Legal Right to Cancel (UK Consumer Contracts Regulations)

Under the UK Consumer Contracts Regulations 2013, you have the legal right to cancel most online orders within 14 days of receiving your goods, for any reason, without needing to give an explanation. To keep things simple and generous, we extend this to 30 days from the date of delivery for unopened, unused items in their original packaging.

This cancellation right does not apply to:

  • Digital products (once downloaded or accessed — see below)
  • Opened or used food products (see below), for hygiene and food safety reasons

Seasonings, Rubs & Food Products

Because these are consumable food items, we’re unable to accept “change of mind” returns once a jar, pouch, or pack has been opened, for hygiene and food safety reasons.

However, if your order arrives:

  • Damaged in transit
  • Faulty (e.g. packaging failure, contamination)
  • Incorrect (wrong item sent)

Please contact us within 14 days of delivery at ChefBobbyCooks82@gmail.com with your order number and a photo of the issue. We’ll arrange a replacement or refund — please don’t post the item back to us until we’ve confirmed next steps with you.

Unopened, unused products in original packaging can be returned within 30 days of delivery for a refund. Contact us first, and we’ll confirm the best way to arrange this.

Digital Products (E-books, Meal Planners & Guides)

Because digital products are delivered instantly and can’t be “returned” once accessed, all sales of digital products are final — we’re unable to offer refunds once a digital product has been downloaded or the access link has been used.

If you experience a technical issue accessing a digital product you’ve purchased (broken link, file won’t open, wrong file sent), contact us at ChefBobbyCooks82@gmail.com, and we’ll fix it or provide the correct file.

How to Start a Return or Report an Issue

Please contact us before sending anything back. Email ChefBobbyCooks82@gmail.com with:

  • Your order number
  • What the issue is
  • A photo, if the item is damaged, faulty, or incorrect

We’ll respond with the best next step — this might be a replacement, a refund, or (in rare cases) a request to send the item back, in which case we’ll confirm the return address with you directly at that point.

Refunds

Once we’ve reviewed your issue and approved a refund, it will be processed back to your original payment method. Please allow a few business days for it to appear, as banks and card providers can take some time to post refunds even after we’ve issued them.

If you haven’t received a refund within 10 business days of us confirming it’s been issued, please check with your bank or card provider first, then get in touch with us again if it still hasn’t appeared.

Sale Items

Sale items are eligible for the same protections as full-price items (replacement/refund for damaged, faulty, or incorrect orders). Change-of-mind returns on opened food items still don’t apply, as above.

Need Help?

Contact us at ChefBobbyCooks82@gmail.com or via our Contact page for any questions about refunds, returns, or a problem with your order.